Service

Customer Service Representatives

Conrail Customer Service Representatives are available at the numbers below to provide information on local service conditions.

North Jersey Area
Customer Service Contact Number
1-800-456-3017
South Jersey/Philadelphia Area
Customer Service Contact Number
1-800-456-3011
Detroit Area
Customer Service Contact Number
1-800-456-5751

To contact the Customer Service Manager On-Duty, please call 1-856-231-6401.

Note: Orders for empty freight cars are handled by the customer car distribution centers of CSX or Norfolk Southern, depending upon which railroad originates the movement. Customers should forward bills of lading to the origin railroad: CSX or NS.

SERVICE
ShipCSX / Pacesetter
Customer Service Representatives
Service Advisories
Shipper Safety Handbook
EMPLOYEE UPDATES
Conrail encourages charitable giving by eligible employees. Through its Matching Gift program, Conrail provides support for eligible educational, health and human service, cultural, civic, environmental, and community organizations.